Return & Refund Policy
At Gajisilk , we strive to provide the best possible experience for our customers by offering quality products, prompt responses to inquiries and complaints, and excellent customer service.
We value our customers’ feedback and use it to continuously improve our offerings and processes.
As our valued customer you are requested to carefully review the product description, measurements and our Returns & Refund Policy before making a purchase as we do not provide any kind of Return or Exchange unless there had been some mistake at our end.
We welcome replacement with the same item only on the following terms –
- A wrong product has been dispatchedÂ
- If the customer identifies a manufacturing defect on the received product.
- If the product is received in a damaged condition.
For any other reason NOT mentioned above, we DO NOT offer refunds or exchanges for any of our products or services. All sales on our website are final.
You can reach us at  [email protected] to initiate replacements if a wrong/defective/damaged item is delivered to you. The customer is requested to share the product pictures clearly showing the issue.
We do not process refunds in any case.
Return Process
Our return policy is applicable within 2 days from placing the order and applicable only for the following reasons: Damaged product & Manufacturing defect. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at [email protected] to initiate an exchange request.
Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on [email protected] from where our Quality Assurance team will check the details in reference to its eligibility of return.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement process will get initiated.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: {Gaji Silk , Bhuj Kutch}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.